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    Sim Replacement

    Who should use this service?

    • PrePay subscribers who have lost their SIM Card.
    • PrePay subscribers who have a damaged SIM Card.
    • PrePay subscribers wishing to upgrade their SIM Card to access new Safaricom services: e.g. M-PESA.
    How to do a SIM Card Replacement:
    • Go to any Safaricom Shop, Authorized Dealer or M-PESA Agent countrywide.
    • Purchase a new SIM Card replacement at only Ksh. 50/-.
    • Your new SIM Card will be activated to your original mobile number.
    You maintain the following after a SIM replacement:
    • Your original mobile number.
    • Your unused airtime.
    • Your M-PESA balance.